Got questions? Let’s break it down.

Soundbooth is a premium audiobook platform designed for immersive listening — no subscriptions, no credits, just powerful storytelling on your terms.

Not always! You can listen to free productions in the app without an account. To purchase and access premium audiobooks, you'll need a free Soundbooth account.

• In the app: Stream or download your purchases for offline listening.
• On the website: Stream your purchases directly—downloads are only available in the app.

Nope. No monthly fees, no credits—just buy what you want, when you want.

The app is available on iOS and Android. Get it now and start listening instantly.

Yes! We offer a large selection of free productions you can listen to in the app—no account required. If you're interested in a premium title, most productions include a free sample so you can preview the narration before purchasing.

At this time, downloads are only supported within the Soundbooth app.

To listen offline, download your audiobooks in the app:

• From your Library: Open a series, select a title, and tap the download button.
• From the player: Tap the three-dot menu next to the title and select "Download."

Once downloaded, the audiobook will be available offline. Offline listening is only supported in the app, not on the website.

Yes! You can gift one of our titles to someone else. Just click the "Give as a Gift" button on the item page and follow the simple instructions.

If your audio pauses or skips, it's likely due to an unstable internet connection. The best solution is to download the audiobook for offline listening:

• From your Library: Open a series, select a title, and tap the download button.
• From the player: Tap the three-dot menu next to the title and select Download.

Once downloaded, the audiobook will be available offline, and playback will no longer be affected by your internet connection.

If your purchase doesn't appear right away, try the following:

1. Log out and log back in. This refreshes your account data.
2. Confirm you're signed in with the same email used at checkout.
3. Restart or reinstall the app. This can resolve temporary sync issues.

If your purchase still isn''t showing up, we'll need to take a closer look. Please contact support and include:

• The email used for your purchase
• The title you purchased
• Your order confirmation or receipt

We'll make sure you get access as quickly as possible.

If a previously purchased title is missing, try the following:

1. Make sure you're logged in with the correct email.
2. Tap “Reset your Connection” in your Profile.
3. If needed, reinstall the latest version of the app.

If the title still doesn't appear, reach out to us and include:

• Your account email
• The missing title
• Your app version (found in Profile)
• Your device make and OS version

We'll get your library back in place as quickly as possible.

If you've already preordered a season or episode but the app is still showing a "Preorder" or "Buy" button, don't worry — your purchase is safe.

This is a syncing issue where the app doesn't always immediately recognize owned content after release. It's not a billing problem, and you will not be charged twice.

Try the steps below in order. Most people only need the first one.

Step 1: Reset your connection

• Open the Soundbooth app
• Go to Profile
• Tap Reset My Connection
• Return to your Library and reopen the title

If that doesn’t fix it:

Step 2: Reinstall the app

• Delete the Soundbooth app
• Reinstall it from the App Store or Google Play
• Log back into the same account you used to purchase

After completing these steps, your preorder should display correctly in your Library.

Will I be charged again?

No. If you've already purchased the title, you own it. The purchase prompt is a display issue only.

If you're still seeing the issue after trying the steps above, contact support and we’ll take a closer look.

If your pre-ordered title isn't appearing or won't open, try the following:

1. Reset the app connection from your Profile settings.
2. On Android: Clear the app cache in your device settings.
3. If needed, delete and reinstall the latest version of the app.

These steps usually resolve access issues. If you're still having trouble, reach out to us and we'll make sure you can access your title.